A:  If this is the first time you have purchased our products with an electronic check,  we will ship your purchases only to the verified address shown on your check.  This should be the address information your bank has on file as well.  This precautionary step is not just for our protection, but yours as well.

After your first successful purchase [we ship to the address on your check, and you receive the package], you may designate an alternate shipping address for any new orders you place with us.

Q:  I notice that when I enter my major credit card details and press 'Send Order,' my screen goes blank and seems to freeze.  What is happening?

A:  There is nothing wrong.  Transactional processing and authorization can take anywhere from a few seconds to a couple of minutes.  Internet traffic, server speed, and your connection method can affect the time it takes to complete the process.  Your browser screen will remain blank until the process has been completed.  Please be patient.  Using your browser's 'forward' and 'back' buttons at this time may result in a duplicate transaction.

Q:  If I make a purchase using my major credit card, can I designate an alternate shipping address?

A:  If your billing address matches the information on file with your financial institution, we will be happy to send your package to any address you wish.  Your billing address is the address at which you receive your monthly credit card statement.

The first form you will encounter during the checkout process will say, 'Billing Address Information.'  At the bottom of this form, you will see a radio button.  Next to the button, it will say, 'Deliver to a different address.'  Click on the radio button to select it, and click on 'Next' at the bottom of the page.  You will be taken to a form where you can list an alternate shipping address.

Q:  When I place an item in my shopping basket, a little box comes up with the price [and the reduced price if the item is on sale].  But, I also see 'ex Tax' next to the price.  What does it mean?

A:  'ex Tax' means excluding tax.  Only Ohio residents pay sales tax, and it is added during the checkout process based upon their county of residence.

Q:  What if I want to order a ring in a size not shown?

A:  We are not usually able to obtain rings in sizes other than those shown next to each product.  There are two exceptions:

1. Some Black Hills Gold Rings are available in sizes other than those listed.
2. On rare occasions, Native American handcrafted rings are made in sizes not listed.  

To see if we can help you with either 1 or 2 above, just e-mail us and tell us the Item Number and the size you need - sales@jaxworld.com

Q:  Once I place an order, how long will it take to reach me?

A:  The general mail-out window is 'two weeks or less.'  We offer thousands of products from a variety of different supply sources, so a general window covers just about every possible contingency.  Contributing factors include order volumes, product availability, time of the day/week/year your order is received, payment method chosen, and so on.

It rarely takes the entire two weeks to process and mail an order, but some of the Native American handcrafted pieces can be rather hard to find at times.  Those who covet this type of jewelry already know that--and don't mind waiting a bit longer than two weeks to get it.

If you pay with an electronic check [or if you mail us a check], that may delay your order a bit as well.  After we deposit your check, we typically wait 10 business days to make sure all has gone well with your payment.

Q:  If I choose Express Mail as my shipping method, will that shorten the '2 weeks or less' mail-out window?

A:  No.  The general mail-out window is not affected by the mailing method you choose.  All purchases are processed in the order received.  It is the only way to ensure fair treatment for all customers.  Once we mail your package, Express Mail will most certainly get it to you faster than the less expensive option of  Priority Mail.

Q:  What if I need my order right away?

A:  Our Quick-Buy Shop may be the answer.  It is designed to serve much like the express lane at your local store.  It contains many, many products that we are prepared to ship immediately [subject to Post Office operating hours].  You may access the Quick-Buy Shop from our main page - http://www.jaxworld.com .  There, you will also find one-of-a-kind pieces, limited edition pieces, and closeout specials not found here in our Main Shop.  The Quick-Buy Shop also features deep discounts up to 50% off retail.  Even if you are not in a hurry, you may want to visit anyway.

Q:  Where are your suppliers located?

A:  We have suppliers in New Mexico, Arizona, and South Dakota.

Q:  What happens if you discover the products I want won't be available for more than two weeks?

A:  We will contact you right away to let you know.  At that point, you have several options:

1. Wait for the products to become available.
2. Choose other items from our shop.
3. Cancel the order.

The decision is entirely yours.  You are the boss.

Q:  Why are Navajo and Zuni items sometimes hard to get?  Why isn't the supply more readily available?

A:  Most of the artists work independently.  Many work from their homes at their own pace.  In a nutshell, they make what they make when they make it.  In truth, only a few artists have difficulty keeping up with demand.  Most produce their beautiful pieces in sufficient numbers to meet or exceed demand.

Q:  Do you sell wholesale?

A:  We can often offer substantial discounts off retail, but we are strictly retailers.  We do not hold a wholesale license.

Q:  I am interested in purchasing a genuine bear claw pendant, but I'm not sure if it is legal in my state.  How do I find out?

A:  Laws vary widely from state to state regarding the possession of bear claws.  Normally, you can find the answer by contacting the law enforcement division of your state's Department of Natural Resources [DNR].  Our research is ongoing, but here is what we know so far:

It is legal to possess bear claws in the following states:  Alabama, West Virginia, Idaho, Ohio, Kentucky, Tennessee, Oklahoma, Texas, Illinois, New Mexico, California, Michigan and Colorado.  The usual stipulation is that the claws must be legally acquired outside of the state to which they are being shipped.

It is not legal to possess and/or ship bear claws into the following states:  Florida, South Carolina, North Carolina, Georgia, Virginia, New Jersey, Maryland, New York, Pennsylvania, Minnesota and Wisconsin.

Here's a good example of how confusing the law can be.  New Jersey residents can possess bear claws which are legally acquired outside New Jersey, but it is not legal to ship them into New Jersey.  So, for New Jersey residents, our answer must be no.

If we did not list your state, it is because we do not yet know whether or not it is legal in your area.

Q:  Do you make any of the jewelry yourselves?

A:  No.  We are retailers, not craftsmen.  We leave the art and science of jewelrymaking to the experts.

Q:  Do you repair jewelry?

A:  No.  We do not operate a repair facility.  Generally, our suppliers will undertake repairs if it is a piece they originally made.

Q:  Do you send out catalogs?

A:  Basically, our online store is our catalog.  However, if we have promotional flyers or mini-catalogs available, we include them with your order.

Q:  What if I order something and I need to return it?

A:  You may return any item within 30 days of having received it.  Our address is located on the 'About Us' page.  Regardless of how detailed our images are, sometimes the only way to know for sure whether or not the piece(s) you ordered will meet with your approval is to try them on for fit and appearance.  There are only two instances when returns will not be accepted.

1. The 30 day return window has passed.
2. The items(s) arrive here damaged.

If you return the item(s) undamaged within 30 days, you have two options.  You may request a refund of the purchase price, or you may exchange the pieces for other items.