Letters From Our Customers |
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Dear Mr. Jackson, May I take this opportunity to thank you for all of your assistance and your extreme diligence. I have never had such excellent service. The way you run your company and your after-sale care is exemplary, and I would have no hesitation in recommending your company and products to anyone. It's just a shame that there aren't more companies who look after their customers as well!! You may use the above comments on your web site, should you choose to do so. Take care and best wishes for the continued success of your business. Regards, W.J. Lenhan UK Michael: I truly appreciate your excellent service. I was delighted to receive the two sterling & Black Hills Gold bracelets. Both of them are exquisite and I was very proud to give them as Christmas gifts. I will be placing another order soon---my only problem is deciding which ring and earrings to get! I also thank you for offering your rings in size 4 and 4-1/2; it's difficult to find these smaller sizes. I hope your New Year brings you health and happiness. Sandy P. Ohio Dear Sir: I confirm that the sterling silver and turquoise bracelet has been delivered to my home address on May 10th. The quality of the item is excellent, and I am very impressed with the workmanship. Thanks also for the simple and very efficient service offered. Yours Faithfully, C.L. Witcombe UK Dear Owner of Jax, Thanks for your swift response to my order. I hate shopping (especially around Christmastime!). It tests my patience each year. I was so very pleased to have found such a wonderful selection of turquoise jewelry on your web site. My wife is Native American and a huge fan of such things. I'm certain she will be pleased. Your call to my home the other night clearly demonstrated both your commitment to safeguarding my personal data and your dedication to providing outstanding customer service. This little extra step you took to look out for my best interests was clearly unprecedented, and went well above and beyond the typical level of customer care I encounter in the retail industry. I have deleted all links to other jewelry sites. You have made a permanent customer out of me. Keep up the splendid work. T.D. Baker Major, U.S. Army Logistics Instructor Dear Mr. Jax: I just received my ring in the mail. It is exactly like the one I lost 2 years ago, and I love it! It's perfect; size; EVERYTHING! Thank you! Lisa C. New York Dear Mr. Jackson, My angel earrings and pendant arrived today, just as you had promised. And they are beautiful; everything I hoped for. I especially appreciate your wonderful customer service. You made me feel like I was your only customer. I was a little skeptical about doing business via the internet, but you made it a very positive experience. I will highly recommend your company to my friends. Thanks again for everything. God bless! Sue A. Wisconsin Jax & Company: I received my ring today and I am VERY satisfied - beautiful piece of jewelry, and I really am impressed with your catalog/product line. You can be assured I will be a repeat customer! :) Thanks so much for the prompt service and your generous courtesy! I will refer you to my friends as well. Feel free to use this letter as a testimonial. I understand the importance of credibility and trust when it comes to dealing with online vendors, and you have exceeded all expectations. It has been a very pleasurable experience dealing with you and I look forward to doing it again real soon. Thanks again! J.D. Haury Florida Mr. Jaxon: As Kris' dad, I want to thank you for your rapid response to his question and for your concerns that he "let his mom or dad know what he would like to do." Not many would do that and we really appreciate it. Kris got wrapped up buying rings today at the rodeo and wanted another. Thanks for treating my child like you would want yours treated. You are apparently a man of trust and honesty. A rarity in a lot of Web businesses, and in general. Sincerely, Rob Lane New Mexico Jax & Company: Both orders have arrived, and my wife is thrilled with the pieces I chose for her! [thanks for helping me with that] She really loves the Zuni floral earrings and the turquoise and silver slide necklace, and has worn them to several parties already. Many thanks for caring attention to my needs. Your willingness to process my last-minute Christmas order saved the day. I'll be shopping your online catalog again very soon. Sincerely, D. Griggs Massachusetts Mr. Jackson, Thank you for returning my call so promptly, and for taking my order over the telephone. I will definitely pass your company on to anybody looking for Southwestern jewelry. I will keep in touch from time to time to see how things are going. God Bless and have a happy holiday! L. Cook Texas Mr. Jaxon, Thank you for sending a response so soon. I'm impressed with your attention to my order even though it's relatively small. I can't remember ever receiving such service. I received the SS556 ring in turquoise a couple of days ago. I love it! Great ring! I will be giving you more business in the future. You guys are O.K. Doug B. Maryland Hello! I had been searching for a Black Hills Gold swan pendant to replace the one I lost. The original was a gift from my husband, and I was just sick over losing it. I found one in your catalog. You have made my day! Jean F. Oregon Dear Mr. Jackson: Thanks for processing my exchange/order and for picking up the shipping charges. You didn't have to do that. I was the one who ordered the wrong size ring. Your customer service will not be forgotten! With Kindest Regards, J. Patterson Pennsylvania Jax & Company: You have made me a very happy person today ... THEY HAVE COME ... and the rings are dainty and very delicate and perfect. I just thought you would like to know. THANK YOU VERY, VERY MUCH!! Yvonne B. Pennsylvania Michael, Thanks for the great service on my Navajo bracelet from your e-bay auction. I have checked out your web site and you have a wonderful collection. I'm ordering a silver and lapis ring. Thanks again. Paul K. Technology Department Discovery Channel Canada |